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Return Policy for Designer Pet Products Only:
All returns must be
accompanied by a
RMA
number and made
within 7 days of receipt of shipment. Any returns received after 7 days will
receive a store credit only. No return and refund after 14 days of receipt of
shipment. Returns without prior authorization/
RMA
number will not
be accepted.
RMA Number
No returns will be accepted without a RMA (Return Merchandise Authorization)
number. Call 1-626-272-6433 for your RMA number.
Merchandise Conditions
All Item(s) must be unused, unwashed, and in the same condition as received,
and must have all tags attached.
Damaged by shipping
If an item is damaged through shipping, we will gladly replace it provided you
furnish us with information from the carrier documenting the damage. Simply
send back the damaged merchandise, along with the documentation from the
carrier and we will send you the same merchandise back at no extra charge as
quickly as possible.
Reshipping, Cancelled
orders and Refused Orders
All refused/returned orders will result in a 25% restocking charge, plus
shipping cost that were incurred (shipping charges are not refundable).
Shipping Charge:
No refund made after 9 days from the shipping date.
Return Procedures:
-Include the original Invoice or Packing slip.
-Include the RMA#, must be visible on the shipping
box. Please do not write -onto the merchandise packaging.
-Wrap item(s) securely in either our shipping
container or one similar and tape closed.
-For your protection, we recommend that you get a
receipt from shipper/mailer and insure your package for the amount of the
value.
Exchange Size(s):
-Follow the Return Procedures. (see above)
-Merchandise Conditions must be in the same
condition as received.
-Shipping charges will be billed to you through
paypal payment.
-Please email us the correct size or write the
correct size onto the packaging slip.
-Once we receive the shipping payment, we will ship
the new correct size to you.
Returns should be sent to:
MasterPet Pet Supply Co.
City of Industry, CA 91792
Merchandise returns must be accompanied by a copy of
the Invoice or packaging slip and RMA number and received by the warehouse
within 7 days after you received the merchandise. Failure to do so, the return
will not be processed.
Please Call To Get The
RAM #
United States Office
Business Name:
MasterPet Pet Supply Co.
Business Location:
City of Industry, CA 91792
Business Tel./Fax
Tel.: 1-(626)272-6433 / Fax: 1-(626)964-0258
Contact Person:
Linda Smith
E-Mail:
sales@mppetsupply.com
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